Privacy Policy

This policy describes the ways we collect, store, use and protect your personal information.

How we collect information about you

When you visit the Oman e-Payment Gateway website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.

When you are using service, we collect information about your account transactions and we may collect information about your computer or other access device for fraud prevention purposes.

How we use cookies

When you access our website, in order to track how our website is used, we may place small data files called "cookies" on your computer.

We send a "session cookie" to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don’t need to ask you same information on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.

How we protect and store personal information

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

We receive your personal information, such as payment card number, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with the Payment Card Industry (PCI) Standards as defined by the major international card scheme providers, including Visa and MasterCard. We use computer safeguards such as firewalls and data encryption.

How we use the personal information we collect

Our primary purpose in collecting personal information, such as card number, is to provide you with a safe, smooth, efficient way to authenticate and authorize your online payment transaction via your authorized banking institutions. We may use your personal information to:

  • process transactions and send notices about your transactions
  • provide the services and customer support if necessary;
  • resolve disputes and troubleshoot problems;
  • prevent potentially prohibited or illegal activities

We work with merchants to enable them to accept payments from you using the Oman ePayment Gateway. Notwithstanding this, we will not disclose your debit or credit card number or bank account number to anyone you have paid.

How we share personal information with other parties

We may only share your personal information under exceptional situation such as the need being requested by Law enforcement, government department, court order or similar legal procedure. We need to do so to comply with law in the Sultanate of Oman. We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity.