Privacy Policy

This policy describes the ways we collect, store, use and protect your personal information.

How we collect information about you

When you visit the Oman e-Payment Gateway website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.

When you are using service, we collect information about your account transactions and we may collect information about your computer or other access device for fraud prevention purposes.

How we use cookies

When you access our website, in order to track how our website is used, we may place small data files called "cookies" on your computer.

We send a "session cookie" to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don’t need to ask you same information on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.

How we protect and store personal information

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

We receive your personal information, such as payment card number, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with the Payment Card Industry (PCI) Standards as defined by the major international card scheme providers, including Visa and MasterCard. We use computer safeguards such as firewalls and data encryption.

How we use the personal information we collect

Our primary purpose in collecting personal information, such as card number, is to provide you with a safe, smooth, efficient way to authenticate and authorize your online payment transaction via your authorized banking institutions. We may use your personal information to:
  • process transactions and send notices about your transactions
  • provide the services and customer support if necessary;
  • resolve disputes and troubleshoot problems;
  • prevent potentially prohibited or illegal activities
We work with merchants to enable them to accept payments from you using the Oman ePayment Gateway. Notwithstanding this, we will not disclose your debit or credit card number or bank account number to anyone you have paid.

How we share personal information with other parties

We may only share your personal information under exceptional situation such as the need being requested by Law enforcement, government department, court order or similar legal procedure. We need to do so to comply with law in the Sultanate of Oman. We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity.


This is disclaimer statement from the provider of ePayment services on this website i.e. Ministry of Transport, Communications and Information Technology (MTC).

This site and all information, content, materials, products (including software) and services included on or otherwise made available to you through this site are provided by MTC on an "as is" and "as available" basis, unless otherwise specified in writing. MTC makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or services included on or otherwise made available to you through this site, unless otherwise specified in writing.

Ministry of Social Development is not responsible for any damage may occur due to any donor to use credit cards or enter personal data or any disorder can occur in the network or operating system that results in harm to the donors.

Copyright in materials present on this website are owned by the (unless otherwise indicated). Apart from fair dealing for the purposes of private study, research, criticism or review, as permitted under copyright legislation, no part may be reproduced or reused for any commercial purposes whatsoever.

This disclaimer is subject to modifications by the authority as may be deemed necessary from time to time.

Terms of Use

Acceptance of Terms

By using the service of the e-Payment Gateway from Ministry of Transport, Communications and Information Technology (MTC) at this web site, you agree to accept the clauses for terms of use as detailed below, as well as the privacy policy which the MTC adopts and publishes for its service.


You agree to indemnify, defend and hold MTC and its business partners, staff and affiliates harmless from any liability, loss, claim and expense, including reasonable attorneys' fees and expenses, related to either your violation of these Terms of Use or your use of the Gateway services.

Governing Law

The Terms of Use agreement shall be governed and construed in accordance with the laws of the Sultanate of Oman. Inapplicability of any MasterCard, Visa, Dinners or Amex-branded Payment Card Cardholder Agreement: Ministry of Transport, Communications and Information Technology (MTC) is NOT a financial institution and does not issue credit, debit, check or payment cards of any type of nature. Your MasterCard, Visa, Dinners or Amex-branded payment card relationship is with an issuing bank or financial institution, and not with MTC. Any and all questions or issues regarding your MasterCard, Visa, Dinners or Amex-branded payment card or cardholder account should be directed to the bank or financial institution that issued your card, and not to MTC. While MTC likewise has a relationship with your bank or financial institution, that relationship does not pertain to individual cardholders or payment card accounts.

Age And Responsibility

You represent that you are of sufficient legal age to use the e-Payment Gateway and to create binding legal obligations for any liability you may incur as a result of the use of e-Payment Gateway. You understand that you are financially responsible for all uses of the e-Payment Gateway by you and those authorized by you to use your financial Data, your password or other verification information.

Your Personal Information

You agree that you are solely responsible for maintaining your personal information such as card number, PIN, address, which may be required to provide in the use of the e-Payment Gateway service, under strict security and confidentiality. MTC shall handle the information by following the MTC privacy policy for this service, and MTC shall not be liable or made responsible for any claim of loss or compromising of any of your personal information. No responsibility of handling enquiry or complaint: MTC is a payment service provider to the merchant selling goods or service online and does not bear a relation of any other kind with the merchant including the goods and service provided by the merchant. MTC shall neither receive nor provide any response to any enquiry, complaint, or request of information which are sent verbally or written through any means to MTC from you arisen or caused as a result of the use the merchant service.

Similarly MTC does not bear any relation to the issuing bank of your card or payment instrument. MTC shall neither receive nor provide any response to any enquiry, complaint, or request of information from you with regards to your banking transactions or card status in relation to the online purchase and use of the e-Payment gateway service.

MTC shall only provide response to enquiries from the online merchant or banks in accordance to their respective agreement to MTC with regards to the use of MTC service.


All content on the MTC e-Payment Gateway web pages, such as text, logo, graphic, image, software, are the property of MTC or its content provider. These information are protected by the copyright of their respective owner. Any oneThe user is strictly prohibited to reproduce or edit any of such information without express permission from MTC.

No liability

  • a). MTC shall not be liable for any loss resulted or claim of non-fulfilling of services or goods which the user purchase from online merchants. MTC shall not be contacted or held liable to attend any case of dispute resolution purchaser and the merchant over any subjects relating to the provision of services and use of services provided by the merchants.
  • b). MTC shall not be liable for any claim of loss or damage due to chargeback or fraud transaction arising from the your bank cards or banking accounts after you have accessed or used the e-Payment gateway service. The MTC e-Payment Gateway handles all user information and data in accordance which the privacy policy and is compliant with the applicable industrial standards.